Welcome to the Collagerie's privacy and cookie policy.

Collagerie respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Please also use the Glossary section at the end of the document to understand the meaning of some of the terms used in this privacy policy.

1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy policy: This privacy policy contains important information on who we are, how we collect, store, use, share and process the personal data you share with us through your use of this website (including any data you may provide through this website such as when you sign up to our newsletter, purchase a product or service or take part in a competition), your interactions with us via our social media channels such as Facebook, Twitter or Instagram or if you email us directly. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for the personal data we collect about you. When we do so we are subject to the UK General Data Protection Regulation ( UK GDPR ). We are also subject to the EU General Data Protection Regulation ( EU GDPR ) in relation to the goods and services we offer to individuals and any of our business activities in the European Economic Area ( EEA ).

This website is not intended for children and we do not expect to collect the personal data of anyone under 13 years of age. If you are aware that any personal data of anyone under 13 years of age has been shared with us, please let us know so that we can delete that data.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

WHO WE ARE

This website is provided by Collagerie Ltd a company registered in England and Wales under company registration number 11165708 with our registered office at Lynton House, 7-12 Tavistock Square, London, United Kingdom WC1H 9BQ (referred to herein as " Collagerie", " we", " us" or " our"). We are the controller and responsible for your personal data.

CONTACT DETAILS

If you have any questions about this privacy policy or our privacy practices, please contact us at the addresses shown below:

Collagerie Ltd

Email address:

hello@collagerie.com

Postal address:

Lynton House, 7-12 Tavistock Square, London EC1H 9BQ, United Kingdom

COMPLAINTS

You have the right to make a complaint at any time to the Information Commissioner's Office ( UK ICO ), the UK supervisory authority for data protection issues, and a relevant data protection supervisory authority in the EEA state of your habitual residence or place of work.

The UK ICO may be contacted at https://ico.org.uk/make-a-complaint/ or by telephone: 0303 123 1113. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THIS POLICY

We keep our privacy policy under regular review and may change this privacy policy from time to time. This version was last updated on 07 December 2021.

YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you in accordance with their own separate privacy policies. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you depending on the particular activities carried out through our website. We may collect and use the following types of personal data about you:

Identity data including first name, last name, username or similar identifier, marital status, title, date of birth and gender ( Identity Data );
Contact data including billing address, delivery address, email address and telephone numbers ( Contact Data );
Technical data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website, time and date of your visit to our website, the time you spent on each page and how you found our website ( Technical Data );
Profile data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey response ( Profile Data );
Usage data including information about how you use our website, products and services ( Usage Data );
Payment data including payment card details and other billing information ( Payment Data );
Marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences ( Marketing and Communications Data );
Aggregated data such as statistical or demographic data for any purpose ( Aggregate Data ). Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data: Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through direct interactions. You may give us your identity and contact information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Create an account on our website;
Subscribe to our publications;
Request marketing to be sent to you;
Purchase products or services via our website;
Enter a competition, promotion or survey; or
Give us feedback or contact us.

You may also share personal data with us indirectly, such as your browsing activity while on our website. We will collect information indirectly using automated technologies such as cookies that collect technical data about your equipment, browsing actions and patterns. Please see our cookie policy below.

We will receive personal data about you from various third parties and public sources such as analytics providers based outside the EU, advertising networks and search information providers.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Under data protection law, we can only use your personal data if we have a proper reason, such as:

where you give consent;
to comply with our legal and regulatory obligations;
for the performance of a contract with you or to take steps at your request before entering into a contract; or
for our legitimate interests or those of a third party.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interest against your own. You can obtain details of this assessment by contacting us.

5. Your consent settings

You may change your consent settings at https://www.collagerie.com/consent.

6. Cookie Policy

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Crew socks

Srhwc roller cotton-blend knitted socks

The Racquet Club socks

Active breeze socks

Iceland socks

Ribbed knit socks

Women's everyday compression socks

Mint green and khaki stripe hem socks

Folded wool and cashmere socks

Cashmere bed socks

Navy Haworth socks

Embroidered striped ribbed cotton-blend socks (set of 2)

Organic cotton ribbed stripe socks

Ribbed pink socks

Ribbed sport socks (set of 3)

Ribbed socks

Red and pink ribbed boot socks

Two-tone ribbed cashmere socks

Cora cashmere socks in purple

Cora cashmere socks in pale pink

Cora cashmere socks in burgundy

Cora cashmere socks in dark navy

Cora cashmere socks in poppy red

Cora cashmere socks in Oat

Cashmere socks (set of 2)

Rad stripe socks

The Soft Socks

Les Chaussettes logo knit socks

Red & white spotty ankle socks

Rib-knitted socks (set of 2)

Cashmere bed socks

Cashmere and merino tipped socks in oatmeal

Cashmere and merino tipped socks in pink

Merino striped socks in camel

Merino striped socks in rust

Logo-intarsia jersey socks

Shiny-finish mid-calf recycled polyamide-blend knitted socks

Malissa wide rib jersey socks

Cushion sole ribbed sport ankle socks (set of 3)

Gigaribs socks

Women’s sporty socks (pack of 5)

Stripe cushion sole ribbed sport ankle socks (set of 3)

Falke striggings chunky socks

Argyle cotton-blend socks

Voyageur high socks

SK6 Pro knee-high ski socks

Cashmere and merino tipped socks in grey

Ribbed wool-blend socks

Ribbed wool-blend socks

Shiny metallic-weave socks

Ribbed cotton-blend socks (set of 6)

UT socks