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Collagerie

Welcome to the Collagerie's privacy and cookie policy.
Collagerie respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Please also use the Glossary section at the end of the document to understand the meaning of some of the terms used in this privacy policy.
<h2>1. IMPORTANT INFORMATION AND WHO WE ARE</h2>
Purpose of this privacy policy:&nbsp;This privacy policy contains important information on who we are, how we collect, store, use, share and process the personal data you share with us through your use of this website (including any data you may provide through this website such as when you sign up to our newsletter, purchase a product or service or take part in a competition), your interactions with us via our social media channels such as Facebook, Twitter or Instagram or if you email us directly. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for the personal data we collect about you. When we do so we are subject to the UK General Data Protection Regulation (&nbsp;UK GDPR&nbsp;). We are also subject to the EU General Data Protection Regulation (&nbsp;EU GDPR&nbsp;) in relation to the goods and services we offer to individuals and any of our business activities in the European Economic Area (&nbsp;EEA&nbsp;).
This website is not intended for children and we do not expect to collect the personal data of anyone under 13 years of age. If you are aware that any personal data of anyone under 13 years of age has been shared with us, please let us know so that we can delete that data.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
<h3>WHO WE ARE</h3>
This website is provided by Collagerie Ltd a company registered in England and Wales under company registration number 11165708 with our registered office at <meta charset="utf-8">The Studio Building, 21 Evesham Street, W11 4AJ&nbsp;(referred to herein as "Collagerie", "we", "us" or "our"). We are the controller and responsible for your personal data.
<h3>CONTACT DETAILS</h3>
If you have any questions about this privacy policy or our privacy practices, please contact us at the addresses shown below:
Collagerie Ltd
Email address:
<a href="mailto:hello@collagerie.com">hello@collagerie.com</a>
Postal address:
<meta charset="utf-8">The Studio Building, 21 Evesham Street, W11 4AJ
<h3>COMPLAINTS</h3>
You have the right to make a complaint at any time to the Information Commissioner's Office ( UK ICO ), the UK supervisory authority for data protection issues, and a relevant data protection supervisory authority in the EEA state of your habitual residence or place of work.
The UK ICO may be contacted at&nbsp;<a href="https://ico.org.uk/make-a-complaint/">https://ico.org.uk/make-a-complaint/</a>&nbsp;or by telephone: 0303 123 1113. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
<h3>CHANGES TO THIS POLICY</h3>
We keep our privacy policy under regular review and may change this privacy policy from time to time. This version was last updated on 07 December 2021.
<h3>YOUR DUTY TO INFORM US OF CHANGES</h3>
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
<h3>THIRD-PARTY LINKS</h3>
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you in accordance with their own separate privacy policies. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
<h2>2. THE DATA WE COLLECT ABOUT YOU</h2>
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you depending on the particular activities carried out through our website. We may collect and use the following types of personal data about you:
<ul>
<li>
Identity data including first name, last name, username or similar identifier, marital status, title, date of birth and gender (&nbsp;Identity Data&nbsp;);
</li>
<li>
Contact data including billing address, delivery address, email address and telephone numbers (&nbsp;Contact Data&nbsp;);
</li>
<li>
Technical data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website, time and date of your visit to our website, the time you spent on each page and how you found our website (&nbsp;Technical Data&nbsp;);
</li>
<li>
Profile data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey response (&nbsp;Profile Data&nbsp;);
</li>
<li>
Usage data including information about how you use our website, products and services (&nbsp;Usage Data&nbsp;);
</li>
<li>
Payment data including payment card details and other billing information (&nbsp;Payment Data&nbsp;);
</li>
<li>
Marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences (&nbsp;Marketing and Communications Data&nbsp;);
</li>
<li>
Aggregated data such as statistical or demographic data for any purpose (&nbsp;Aggregate Data&nbsp;). Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
</li>
</ul>
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data: Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
<h2>3. HOW IS YOUR PERSONAL DATA COLLECTED?</h2>
We use different methods to collect data from and about you including through direct interactions. You may give us your identity and contact information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
<ul>
<li>Create an account on our website;</li>
<li>Subscribe to our publications;</li>
<li>Request marketing to be sent to you;</li>
<li>Purchase products or services via our website;</li>
<li>Enter a competition, promotion or survey; or</li>
<li>Give us feedback or contact us.</li>
</ul>
You may also share personal data with us indirectly, such as your browsing activity while on our website. We will collect information indirectly using automated technologies such as cookies that collect technical data about your equipment, browsing actions and patterns. Please see our cookie policy below.
We will receive personal data about you from various third parties and public sources such as analytics providers based outside the EU, advertising networks and search information providers.
<h2>4. HOW WE USE YOUR PERSONAL DATA</h2>
We will only use your personal data when the law allows us to. Under data protection law, we can only use your personal data if we have a proper reason, such as:
<ul>
<li>where you give consent;</li>
<li>to comply with our legal and regulatory obligations;</li>
<li>for the performance of a contract with you or to take steps at your request before entering into a contract; or</li>
<li>for our legitimate interests or those of a third party.</li>
</ul>
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interest against your own. You can obtain details of this assessment by contacting us.
<h2>5. Your consent settings</h2>
You may change your consent settings at anytime using the Consent Preferences below.
<h2>6. Cookie Policy</h2>
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Privacy Policy

Refund Policy
At Collagerie, we collaborate with and feature retailers worldwide but do not stock any inventory. As a result, return policies are determined individually by each retailer. These policies can vary depending on the item and the locations of both the retailer and the delivery destination. We recommend consulting each retailer’s respective return policy for detailed information.
For The Art Shop, all products are made to order, crafted, printed, and framed specifically for you. Due to the bespoke and handmade nature of these pieces, we are unable to accept returns, exchanges, or refunds.
If you have any questions or need further assistance, please contact us at customercare@collagerie.com.

Refund Policy

At Collagerie, we operate as an online affiliate platform and do not handle shipping directly for most purchases. Shipping is managed by the trusted retailer from which you make your purchase.
For orders from The Art Shop, items are shipped directly to you by our carefully chosen supplier in England. We ship globally, with shipping charges calculated and displayed at checkout. Please note that additional duties and taxes may apply depending on your location, and these costs are the responsibility of the customer.
For all other purchases, the availability of international shipping depends on the retailer’s policies. Delivery times may vary based on the retailer, shipping method, and destination. For accurate delivery estimates, please refer directly to the retailer’s shipping information.
Please note that additional fees, such as customs duties, taxes, or import charges, may apply depending on your country’s regulations. These charges are outside of Collagerie’s control and remain the buyer’s responsibility.
If you have any questions regarding shipping, feel free to contact us at <a rel="noopener">customercare@collagerie.com</a>.

Shipping Policy

<h3>Terms &amp; Conditions</h3>
<hr>
<h3>INTRODUCTION AND OVERVIEW</h3>
Welcome to Collagerie.com, an online shopping and content platform operated by Collagerie Ltd.
We are a company registered in England and Wales under company number 11165708, with our registered office at&nbsp;The Studio Building, 21 Evesham Street, W11 4AJ. Our VAT registration number is&nbsp;GB290016038.
These Terms &amp; Conditions outline:
<ul>
<li>Your legal rights and responsibilities;</li>
<li>Our legal rights and responsibilities; and</li>
<li>Important information required by law.</li>
</ul>
By using our website, you confirm that you accept these Terms &amp; Conditions and agree to comply with them. If you do not agree to these Terms &amp; Conditions, you must not use our website.
<hr>
<h3>YOUR PRIVACY AND PERSONAL INFORMATION</h3>
We are committed to protecting your privacy and personal information. Our Privacy &amp; Cookie Policy, available at <a href="https://www.collagerie.com/en-gb/policies/privacy-policy" title="Collagerie Privacy &amp; Cookie Policy" rel="noopener" target="_blank">Privacy &amp; Cookie</a><a href="https://www.collagerie.com/en-gb/policies/privacy-policy" title="Collagerie Privacy &amp; Cookie Policy" rel="noopener" target="_blank"> Policy</a><a href="https://www.collagerie.com/en-gb/policies/privacy-policy" title="Collagerie Privacy Policy" rel="noopener" target="_blank"></a>, explains:
<ul>
<li>What personal information we collect;</li>
<li>How and why we collect, store, and use it;</li>
<li>How we share it; and</li>
<li>Your rights regarding your personal information.</li>
</ul>
<meta charset="utf-8">You may change your consent settings at anytime using the&nbsp;Consent Preferences&nbsp;below.
By opting to receive fashion and lifestyle inspiration from Collagerie, you consent to being contacted via email, SMS, or post. Occasionally, Collagerie may send small gifts, such as on your birthday.
<hr>
<h3>AFFILIATE WEBSITE DISCLAIMER</h3>
Collagerie.com operates as an affiliate website. This means that when you click on links to products or services featured on our website and make a purchase, we may earn a commission from the retailer or service provider.
<ul>
<li>No Ownership of Products or Services: Collagerie does not stock, sell, or ship any products directly. All purchases are made with third-party retailers, and the respective retailers' terms and conditions will apply.</li>
<li>No Responsibility for Retailer Policies: Collagerie is not responsible for the accuracy of product descriptions, pricing, shipping times, or retailer policies. Please refer directly to the retailer's website for specific details.</li>
<li>No Guarantees: While we work with trusted retailers, we do not guarantee the quality, availability, or performance of any products or services featured on our platform.</li>
</ul>
<hr>
<h3>THE ART SHOP PAYMENT</h3>
This section applies exclusively to orders placed in The Art Shop. Orders made outside The Art Shop are subject to the terms and conditions of the respective retailer.
Accepted Payment Methods: We accept payments via Credit Card, Debit Card, Google Pay, and Apple Pay. Cash payments are not accepted.
Secure Payments: We use encrypted secure payment mechanisms to safeguard your information. However, except in cases of negligence, failure to comply with this contract, or breach of applicable laws on our part, we are not responsible for losses arising from unauthorized access to your payment information by third parties.
When Payments Are Charged: Your credit or debit card will only be charged when the goods are ordered. All payments require authorization by the relevant card issuer, and additional security steps may be applied where necessary.
<hr>
<h3>SHIPPING POLICY</h3>
Affiliate Purchases: For purchases made through our affiliate links, the shipping, handling, and delivery of your items are managed by the respective retailer. Delivery times, shipping costs, and international shipping availability are determined by the retailer and are subject to their policies.
The Art Shop Purchases: For orders placed in The Art Shop, shipping is handled by our carefully selected supplier in England.
<ul>
<li>We offer global shipping, and shipping charges are calculated and displayed at checkout.</li>
<li>Customs Duties &amp; Taxes: Additional duties, taxes, or import fees may apply depending on your location, and these costs are the responsibility of the customer.</li>
</ul>
<hr>
<h3>RETURNS POLICY</h3>
Affiliate Purchases: Returns, exchanges, and refunds for affiliate purchases are subject to the policies of the respective retailer. Collagerie does not process or manage returns for purchases made through affiliate links.
The Art Shop Purchases: All items purchased from The Art Shop are made to order and non-returnable. This includes custom artwork that is crafted, printed, and framed specifically for you. Due to the bespoke nature of these pieces, we are unable to accept returns, exchanges, or refunds unless the item is damaged or defective upon delivery.
For more details, see our <a href="https://www.collagerie.com/en-gb/policies/refund-policy" title="Collagerie Refund Policy" rel="noopener" target="_blank">Refund Policy</a>.
<hr>
<h3>LIMITATION OF LIABILITY</h3>
Collagerie Ltd will not be held liable for:
<ul>
<li>Any loss of profits, sales, business, or revenue;</li>
<li>Business interruption;</li>
<li>Loss of anticipated savings;</li>
<li>Loss of business opportunity, goodwill, or reputation; or</li>
<li>Any indirect or consequential loss or damage.</li>
</ul>
We are only responsible for loss or damage that is a foreseeable result of our breach of these Terms &amp; Conditions or our negligence, up to the value of the purchase made directly through The Art Shop.
<hr>
<h3>INTELLECTUAL PROPERTY RIGHTS</h3>
All content on Collagerie.com, including text, graphics, logos, images, and software, is the property of Collagerie Ltd or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, modify, distribute, or republish any content without prior written consent from Collagerie Ltd.
<hr>
<h3>GOVERNING LAW AND JURISDICTION</h3>
These Terms &amp; Conditions are governed by the laws of England &amp; Wales. Any disputes or claims arising from or in connection with this Agreement (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England &amp; Wales.
<hr>
<h3>COMPETITIONS&nbsp;</h3>
From time to time, Collagerie may host competitions in partnership with selected brands. By entering, participants agree to these Terms &amp; Conditions and any specific competition rules stated at the time.
<meta charset="utf-8">Competitions are open to UK residents aged 18 or over, unless otherwise stated. Only one entry per person is permitted. Employees of Collagerie, the partner brand, and anyone professionally connected with the competition are not eligible to enter. Collagerie accepts no responsibility for entries not successfully submitted due to technical faults.
Entries must be submitted before the stated closing date. Winners will be selected at random from all eligible entries and contacted using the details provided at the time of entry. <meta charset="utf-8">If a winner does not respond within a specified timeframe, Collagerie reserves the right to select an alternative winner.&nbsp;
Prizes are provided by the partner brand unless otherwise stated and are subject to the partner brand’s terms. Prizes are non-transferable and cannot be exchanged for cash.
Collagerie reserves the right to amend or withdraw a competition where necessary.
Any personal information provided when entering a competition will be used solely for the purposes of administering the competition and in accordance with Collagerie’s Privacy Policy.
By entering a competition, participants agree that Collagerie may announce the winner’s name on its website or social media channels where appropriate.
<meta charset="utf-8">Aroma-Zone Competition
<div>
Location: Aroma-Zone Westfield White City, Ariel Way, London, W12 7G.
Prize and amount: a selection of Aroma-Zone products from the skincare, haircare, bodycare and/or wellness ranges, with a maximum estimated retail value of £250.
The experience must take place by 31st December 2026.
Travel and other associated costs are not included.
The prize is non-transferable, non-exchangeable, has no cash alternative and cannot be resold.
<meta charset="utf-8">Aroma-Zone Privacy Policy <a href="https://www.aroma-zone.com/en/content/privacy-policy" rel="noopener" target="_blank">here</a>.&nbsp;
</div>
<hr>
<h3>CONTACT US</h3>
If you have any questions or concerns about these Terms &amp; Conditions, please contact us at <a rel="noopener">customercare@collagerie.com</a>. 
Our email inbox is monitored Monday to Friday, from&nbsp;9:00 AM to 6:00 PM (UK time).

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