Terms & Conditions

INTRODUCTION AND OVERVIEW

Welcome to Collagerie.com, an online shopping and content platform operated by Collagerie Ltd.

We are a company registered in England and Wales under company number 11165708, with our registered office at The Studio Building, 21 Evesham Street, W11 4AJ.
Our VAT registration number is GB290016038.

These Terms & Conditions outline:

Your legal rights and responsibilities;
Our legal rights and responsibilities; and
Important information required by law.

By using our website, you confirm that you accept these Terms & Conditions and agree to comply with them. If you do not agree to these Terms & Conditions, you must not use our website.

YOUR PRIVACY AND PERSONAL INFORMATION

We are committed to protecting your privacy and personal information. Our Privacy & Cookie Policy, available at Privacy & Cookie Policy, explains:

What personal information we collect;
How and why we collect, store, and use it;
How we share it; and
Your rights regarding your personal information.

You can update your consent settings at Consent Settings.

By opting to receive fashion and lifestyle inspiration from Collagerie, you consent to being contacted via email, SMS, or post. Occasionally, Collagerie may send small gifts, such as on your birthday.

AFFILIATE WEBSITE DISCLAIMER

Collagerie.com operates as an affiliate website. This means that when you click on links to products or services featured on our website and make a purchase, we may earn a commission from the retailer or service provider.

No Ownership of Products or Services: Collagerie does not stock, sell, or ship any products directly. All purchases are made with third-party retailers, and the respective retailers' terms and conditions will apply.
No Responsibility for Retailer Policies: Collagerie is not responsible for the accuracy of product descriptions, pricing, shipping times, or retailer policies. Please refer directly to the retailer's website for specific details.
No Guarantees: While we work with trusted retailers, we do not guarantee the quality, availability, or performance of any products or services featured on our platform.

THE ART SHOP PAYMENT

This section applies exclusively to orders placed in The Art Shop. Orders made outside The Art Shop are subject to the terms and conditions of the respective retailer.

Accepted Payment Methods:
We accept payments via Credit Card, Debit Card, Google Pay, and Apple Pay. Cash payments are not accepted.

Secure Payments:
We use encrypted secure payment mechanisms to safeguard your information. However, except in cases of negligence, failure to comply with this contract, or breach of applicable laws on our part, we are not responsible for losses arising from unauthorized access to your payment information by third parties.

When Payments Are Charged:
Your credit or debit card will only be charged when the goods are ordered. All payments require authorization by the relevant card issuer, and additional security steps may be applied where necessary.

SHIPPING POLICY

Affiliate Purchases:
For purchases made through our affiliate links, the shipping, handling, and delivery of your items are managed by the respective retailer. Delivery times, shipping costs, and international shipping availability are determined by the retailer and are subject to their policies.

The Art Shop Purchases:
For orders placed in The Art Shop, shipping is handled by our carefully selected supplier in England.

We offer global shipping, and shipping charges are calculated and displayed at checkout.
Customs Duties & Taxes: Additional duties, taxes, or import fees may apply depending on your location, and these costs are the responsibility of the customer.

RETURNS POLICY

Affiliate Purchases:
Returns, exchanges, and refunds for affiliate purchases are subject to the policies of the respective retailer. Collagerie does not process or manage returns for purchases made through affiliate links.

The Art Shop Purchases:
All items purchased from The Art Shop are made to order and non-returnable. This includes custom artwork that is crafted, printed, and framed specifically for you. Due to the bespoke nature of these pieces, we are unable to accept returns, exchanges, or refunds unless the item is damaged or defective upon delivery.

For more details, see our Refund Policy.

LIMITATION OF LIABILITY

Collagerie Ltd will not be held liable for:

Any loss of profits, sales, business, or revenue;
Business interruption;
Loss of anticipated savings;
Loss of business opportunity, goodwill, or reputation; or
Any indirect or consequential loss or damage.

We are only responsible for loss or damage that is a foreseeable result of our breach of these Terms & Conditions or our negligence, up to the value of the purchase made directly through The Art Shop.

INTELLECTUAL PROPERTY RIGHTS

All content on Collagerie.com, including text, graphics, logos, images, and software, is the property of Collagerie Ltd or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, modify, distribute, or republish any content without prior written consent from Collagerie Ltd.

GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by the laws of England & Wales. Any disputes or claims arising from or in connection with this Agreement (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England & Wales.

COMPETITIONS

From time to time, Collagerie may host competitions in partnership with selected brands. By entering, participants agree to these Terms & Conditions and any specific competition rules stated at the time.

Competitions are open to UK residents aged 18 or over, unless otherwise stated. Only one entry per person is permitted. Employees of Collagerie, the partner brand, and anyone professionally connected with the competition are not eligible to enter. Collagerie accepts no responsibility for entries not successfully submitted due to technical faults.

Entries must be submitted before the stated closing date. Winners will be selected at random from all eligible entries and contacted using the details provided at the time of entry. If a winner does not respond within a specified timeframe, Collagerie reserves the right to select an alternative winner.

Prizes are provided by the partner brand unless otherwise stated and are subject to the partner brand’s terms. Prizes are non-transferable and cannot be exchanged for cash.

Collagerie reserves the right to amend or withdraw a competition where necessary.

Any personal information provided when entering a competition will be used solely for the purposes of administering the competition and in accordance with Collagerie’s Privacy Policy.

By entering a competition, participants agree that Collagerie may announce the winner’s name on its website or social media channels where appropriate.

Greek Holiday Competition

The prize consists of a three-night stay for two adults at Gundari, Folegandros, in a room with a private pool and sea views, including daily breakfast and one dinner for two at Orizon, the hotel's restaurant. Travel to and from Folegandros, including flights, ferries and transfers, is not included and remains the responsibility of the winner. The winner is also responsible for arranging appropriate travel insurance.

The stay must be taken between 1 September and 30 September 2026, subject to availability. Bookings must be made directly with The Cycladist (hello@thecycladist.com) and Gundari (gundari@jpublicrelations.com). The winner and their guest must both be aged 18 or over and hold valid travel documentation.

The prize is non-transferable, non-refundable and cannot be exchanged for cash or any alternative. The stay must be redeemed in full and any unused elements of the prize, including accommodation or dining experiences, cannot be exchanged or redeemed for cash. Once a booking has been confirmed, any amendments or cancellations will be subject to Gundari's discretion and standard cancellation policies.

The Cycladist reserves the right to substitute the prize with another of equal or greater value should circumstances beyond its control make this necessary.

The prize also includes a £250 Ancient Greek Sandals voucher, valid until 1 September 2026. The voucher is valid for one-time use only and may be redeemed against full-price items only. The voucher is non-transferable, non-refundable and cannot be exchanged for cash.

The competition is open to UK residents aged 18 years or over only. One entry per person is permitted. The winner will be selected at random from all eligible entries and contacted directly by Collagerie.

Rebecca Udall Competition

The competition is open to UK residents aged 18 years or over only. One entry per person is permitted. The winner will be selected at random from all eligible entries and contacted directly by Collagerie. No purchase is necessary.

The prize includes:

1 x Remy Tablecloth (winner's choice of colour: French Navy or Ivy and size:170x250cm, 170x300cm or 190x360cm)

6 x Remy Blue or Ivy Napkins (winner's choice of colour: French Navy or Ivy)

6 x Rattan Chargers Natural

1 x Set of 6 Evelyn Wine Glasses

1 x Violet Bud Vase Trio

One winner will be selected at random from all eligible entries received before the closing date and contacted by Collagerie using the details provided at entry.

The prize is non-transferable, non-refundable and no cash alternative will be offered. The total prize value will vary depending on the tablecloth size selected by the winner.

Rebecca Udall reserves the right to substitute any prize item with an alternative of equal or greater value if necessary. By entering, participants agree to these Terms & Conditions.

CONTACT US

If you have any questions or concerns about these Terms & Conditions, please contact us at customercare@collagerie.com.
Our email inbox is monitored Monday to Friday, from 9:00 AM to 6:00 PM (UK time).

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